Refund Policy

1. Fixed-Scope Projects (Web Design, MVP Software Builds)

• Deposits: Projects typically require an upfront deposit before work begins. Deposits are non-refundable once design or development work has started, as they cover time and resources already committed to your project.
• Milestone payments: For projects billed in stages, payments for completed milestones are non-refundable. Refunds may be considered only for stages not yet started.
• Cancellation before completion: If a project is cancelled partway through, you'll be billed for work completed up to that point, and any remaining deposit balance beyond that will be refunded.

2. IT Consultancy Engagements

• One-time Strategy Sessions: Non-refundable once the assessment call has taken place, since the deliverable (the written recommendations report) has been produced.
• Ongoing Advisory retainers: Billed monthly. Cancel anytime; no partial refund is issued for unused days within a billing period, but no further charges apply after cancellation.

3. Recurring Plans (Cloud Solutions, Cybersecurity, Virtual Assistance)

These services are billed on a recurring monthly basis.

• Monthly plans: Month-to-month with no long-term contract, cancel anytime. Cancellations take effect at the end of the current billing cycle; we do not provide partial refunds for unused days within a billing period.
• Upgrades/downgrades: Plan changes take effect at the start of your next billing cycle; no partial refund is issued for the difference in the current cycle.
• Service dissatisfaction: Contact us first, most concerns can be resolved directly. Refunds for a specific billing period are considered case-by-case if we were unable to deliver the agreed-upon service.

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• Work has been fully delivered and approved by the client
• The client fails to provide necessary access, information, or feedback needed to complete the engagement
• The request is made after the applicable cancellation window has passed
• Third-party costs already incurred on the client's behalf (e.g., cloud hosting fees, domain registration, licensing) are non-refundable regardless of project status

5. How to Request a Refund

To request a refund or raise a billing concern, contact us at contact@acceliontechnologies.com or through our Contact Page with your invoice number or project details. We aim to respond within 3–5 business days.

6. Disputed Charges

If you believe you've been billed in error, please reach out to us directly before disputing the charge with your bank or card provider. Most billing issues are resolved quickly once we understand the specifics of your account.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

Questions about this policy can be directed to contact@acceliontechnologies.com or our Contact Page.